In this episode, Allyson Steinberg discusses the challenges of managing no-shows and cancellations in the beauty industry, particularly for solo estheticians. She emphasizes the importance of establishing clear cancellation policies, handling repeat offenders, and balancing grace with business boundaries. Through personal anecdotes and practical advice, she guides listeners on how to navigate these common issues while maintaining professionalism and respect for their own time and business.

takeaways

Just showing up is better than not showing up.Cancellations and no-shows are near and dear to my heart.You have wasted my time.Have a policy set in place for that cancellation.I want them to know that I have a backbone.Grace is shown a little bit more for routine clients.Respect is taught, not just given.You can't treat me like this. This is my business.Always show grace and respect with a backbone.It happens, sometimes you're just gonna have to deal with that.Navigating Cancellations in the Beauty IndustryThe Importance of Cancellation Policies"You have wasted my time.""I want them to know that I have a backbone.""Respect is taught, not just given."

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