Shifting Your Restaurant Training to Tech: Conversation with Beth Hussey of ShiftyIn this enlightening episode of the Restaurant Technology Guys podcast, Beth Hussey, an experienced restaurateur, and founder of Shifty.inc shares her journey from being in the restaurant business for over 37 years to introducing technology into the industry. Beth created a unique way of training servers and bartenders, turning it into a tech platform called Shifty, and shares insights on restaurant employee retention, engagement, and training. She also discusses how Shifty evolves this training approach, enhancing it with valuable tools and a truly anonymous suggestion box feature for improvement. Listen in as Beth candidly talks about her experiences, the current state of the restaurant industry, and how technology can aid in improving restaurant operations.00:01 Introduction and Guest Introduction00:43 Beth's Journey into the Restaurant Business03:05 Challenges of Training in the Restaurant Industry03:34 The Impact of the Pandemic and the Birth of Shifty08:20 The Unique Training Methodology of Shifty14:45 The Power of Flashcards in Training19:19 The Importance of Standards in Restaurant Training21:36 The Importance of Proper Training in Restaurants22:10 The Decline of Traditional Etiquette Knowledge22:28 Introducing Shifty: A New Training Technology Platform22:51 The Power of Flashcards in Learning23:17 The Impact of Training on Restaurant Experience23:52 Training for the Back of the House24:46 The Evolution of Shifty and Its Impact on the Back of the House26:32 The Importance of Employee Engagement and Retention29:58 The Role of Managers in Employee Retention34:06 The Cost of Employee Turnover and the Value of Retention37:23 The Power of Employee Engagement with Shifty39:13 The Story Behind the Name 'Shifty' Check them out at Shifty - Training app for Servers and Bartenders (shiftyinc.com)