In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer of Custom Business Solutions, is joined by Jeff Porter and Ryan Burhorn, co-founders of RAD, a next-generation analytics platform designed for restaurant operators. Their guest, James McGee, CFO and franchisee at Dave's Hot Chicken, shares insights into how RAD helps the rapidly growing brand make data-driven decisions that improve guest and employee experiences. The discussion covers RAD's innovative approach to providing actionable insights from existing data systems, the importance of understanding financial versus productivity metrics, and the critical role of customer sentiment. The episode highlights RAD's customized analytics solutions and how they help franchisees enhance their return on investment while maintaining consistent, high-quality service in a scalable manner.00:00 Introduction to Today's Episode01:00 Meet the Co-Founders of Rad02:00 Introducing James McGee from Dave's Hot Chicken02:20 The Genesis of Rad03:24 Rad's Approach to Data Analytics05:51 Holistic Data Analysis in Restaurants08:03 James McGee's Journey and Dave's Hot Chicken09:48 Actionable Data and Productivity Metrics13:42 Engaging Franchisees with Rad26:16 Future of Rad and Restaurant Analytics30:46 Conclusion and Final Thoughts