In this insightful episode of the Restaurant Technology Guys podcast, host Jeremy Julian chats with Chris Demery, CTO of Blaze Pizza, about the technological advancements at Blaze Pizza, particularly post-COVID-19. Chris highlights the pivotal role of user-friendly technology in enhancing both on-premise and off-premise dining experiences. The discussion covers the seamless implementation of the Qu POS system across more than 270 locations, the importance of open APIs, and the challenges and solutions related to managing digital and in-store orders. Further, the episode explores how predictive analytics, data optimization, and customer data platforms are key to improving operational efficiency and guest satisfaction. Listeners will gain practical insights into adapting technology to meet evolving guest needs, maintaining balance between digital and on-site service, and the significance of industry-specific networking for staying ahead in technological innovations.00:00 Introduction to Today's Episode00:51 Meet Chris Demery: A Legend in Restaurant Technology01:27 Chris Demery's Career Journey02:43 Philosophy on Technology and Operations04:23 The Importance of Predictable Technology05:46 Challenges and Innovations at Blaze Pizza12:45 Adapting to Post-COVID Changes16:27 Sponsor Messages17:28 Understanding Blaze Pizza's Unique Model18:43 Innovative Changes in Restaurant Operations19:33 Speed of Service and Wait Time Metrics20:56 Challenges with Custom Orders24:16 Managing Digital and In-Person Orders27:32 Leveraging Data for Better Staffing29:11 Future Innovations and Guest Experience35:17 Staying Connected and Final Thoughts