Navigating the Evolving Landscape of Restaurant Technology with Joanna FantozziIn this episode of the Restaurant Technology Guys podcast, we are joined by Joanna Fantozzi, a senior editor at Nation's Restaurant News and Restaurant Hospitality. Joanna shares her journey in the restaurant tech space, discussing her role in covering tech, legislation, and specific companies within the industry. The conversation delves into the current state of restaurant technology, emphasizing the importance of mastering basic tech functionalities, such as digital ordering and payment solutions, before embracing advanced technologies like AI and robotics. Joanna also highlights the critical role of loyalty programs, data analytics, and personalized guest experiences in today's market. The episode concludes with insights into upcoming industry events and ways to stay informed about the latest trends in restaurant technology.00:00 Introduction and Guest Introduction00:33 Joanna's Background and Career Journey01:22 Passion for Restaurants and Hospitality02:57 State of Restaurant Technology04:13 Challenges and Basics of Restaurant Tech05:53 Importance of Seamless Customer Experience17:59 Loyalty Programs and Customer Data27:24 Future of Restaurant Technology32:40 Events and Staying Connected35:50 Conclusion and Final Thoughts