“Shifting from advocacy to inquiry is really important, and I think most leaders today are probably advocacy heavy because it's the model that we see most.” – J. Scott
The finer details of this episode:
Importance of leading the way in marketing and working with clientsTransforming high-potential individuals into high-functioning teamsRationalizing tasks and initiatives to align with customer satisfaction, team member satisfaction, and profitabilityChange management and involving stakeholders in driving changeApproach to problem-solving and decision-making in leadershipBalancing advocacy and inquiry in leadership and marketingInvolving team members in leadership meetings and problem-solving process
Episode resources:
Summit Virtual CFO by Anders website: https://www.summitcpa.net/Love our content? Sign up for our newsletter: https://www.summitcpa.net/summit-newsletterDigital Dollars and Cents: A Virtual CFO’s Playbook to help Digital Companies Create a Financial Roadmap to Success, is now an audio book! Download it here: https://vcfo.summitcpa.net/ddcConnect with Jason here: https://www.linkedin.com/in/jasonscott120vc/Check out 120Vc here: https://www.120vc.com/
Timestamps:
Leadership and Change Implementation (00:00:14)
Discussion on leadership, change implementation, and project management with J Scott from 120 VC.
Marketing and Thought Leadership (00:00:29)
Transition from thought leadership to marketing strategies and leading teams in marketing efforts.
Creating High Performing Teams (00:01:32)
Introduction to the topic of creating high performing teams with J. Scott from 120 VC.
Transforming Cost Centers to Profit Centers (00:02:32)
Discussion on transforming groups from cost centers to profit centers and focusing on customer satisfaction, team member satisfaction, and profitability.
Working with Fortune 1000 Clients (00:02:58)
Details about working with Fortune 1000 clients and the process of transforming various teams within those businesses.
Shifting Mindsets and Canceling Initiatives (00:04:23)
Insights into shifting mindsets, rationalizing initiatives, and repurposing existing team members to create growth.
Impact on Smaller Teams (00:06:17)
Exploration of how smaller teams can contribute to the three pillars of customer satisfaction, team member satisfaction, and profitability.
Applying Marketing Principles to Business (00:08:06)
Comparison of marketing and leadership principles, emphasizing the importance of understanding the underlying business problems.
Creating Demand and Stakeholder Engagement (00:13:27)
Explanation of creating demand for initiatives and engaging stakeholders through experience sharing and shifting mindsets.
Improving Customer Satisfaction through Tools (00:15:59)
Discussion on improving customer satisfaction through the implementation of tools, focusing on the impact on call center operations.
Empowering Teams and Overcoming Obstacles (00:17:37)
Insights into empowering teams, addressing obstacles, and ensuring alignment with day-to-day responsibilities during project implementation.
Crowdsourcing Requirements and Demand (00:18:25)
J. Scott discusses the importance of crowdsourcing requirements and demand from employees to improve business solutions.
Effective Group Problem-Solving (00:20:39)
The conversation explores the effectiveness of group problem-solving and the value of involving employees in the decision-making process.
Balancing Advocacy and Inquiry (00:29:57)
J. Scott emphasizes the importance of shifting from advocacy to inquiry in leadership, seeking input and collaboration from team members.
Final Thoughts and Contact Information (00:32:37)
The speakers share their final thoughts on effective leadership and provide contact information for further engagement.