This episode, recorded live at the Becker’s Hospital Review 15th Annual Meeting, features Nirnay Patel, EVP and GM of Benefits1™ and Chief Digital Officer at Simplify Healthcare. He shares how integrated benefits data, AI, and platform thinking are transforming payer operations and personalizing the member journey across Medicare, Medicaid, and commercial markets.This episode is sponsored by Simplify Healthcare.

➡️ Want To Learn More About Partnering With Me at eXp (Get all my Training & Coaching For Free) Schedule a Zero Pressure, Fully Confidential Zoom Call with me: https://go.oncehub.com/PartnerwithJoshuaSmithGSD   ➡️ Connect With Me On Social Media: Facebook: https://www.facebook.com/JoshuaSmithGSD Instagram: https://instagram.com/joshuasmithgsd/   About Joshua Smith: -Licensed Realtor/Team Leader Since 2005 -Voted 30th Top Realtor in America by The Wall Street Journal -NAR "30 Under 30" Finalist -Named Top 100 Most Influential People In Real Estate -Top 1% of Realtors/Team Leaders Worldwide -6000+ Homes Sold & Currently Selling 1+ Homes Daily -Featured In: Forbes, Wall Street Journal, Inman & Realtor Magazine -Realtor, Team Leader, Coach, Mentor

With over 35 years of professional experience and 20+ years of personal healing from trauma and abuse, she will guide you on a journey of self-discovery, inner healing, and empowerment. Using proven coaching and energy techniques, she clears away the hidden blocks and dysfunctional beliefs that hold you back and guide you home to your inner truth and wisdom. Together, she will unleash your creativity, enthusiasm, courage, and passion … freeing you to take inspired risks and bold actions.THIS is your time to shine, she says.!!!You will break free from patterns of resistance that keep you STUCK, hold you back, and block you from stepping into your true potential.Say goodbye to resistance, fear, avoidance, inertia, procrastination, perfectionism, or self-sabotage … and … hello to a rising surge of empowerment energy. You will be surprised by your renewed ability to think clearly, stay focused, take risks, and act boldly … ignited from within … achieving your BIG GOALS and DREAMS!Lisa’s mission is to stop suffering and provide hope for healing. Her coaching methodology creates a roadmap for lasting breakthroughs and transformation while unleashing your superpower, i.e., living in alignment with one’s authentic self and spiritual essence, home to the heart of compassion and self-love where true power, passion, joy, and purpose await! She is the author of “Against All Odds.” https://www.lisamcoachingabq.com/http://www.yourlotandparcel.org

In this episode of Trekking Through Compliance, we consider The Naked Time, which aired on September 29, 1966, Star Date 1704.2. In this episode of Trekking Through Compliance, we beam aboard the Enterprise as it orbits Psi 2000—a dying planet and ground zero for one of the most revealing episodes in the Star Trek canon. When a mysterious contagion strips away the crew’s inhibitions, what follows is a masterclass in the importance of ethical behavior, self-control, and leadership under pressure. This episode, The Naked Time is not simply just a sci-fi drama; rather it is a vivid case study of what happens when compliance culture fails and chaos creeps into the bridge. Story A landing party from the Enterprise beams aboard Psi 2000, an ancient planet about to break up. They find all six of the crew manning the station dead. However, the circumstances are bizarre since the life support systems have been switched off, and everything in the station is frozen solid. As Psi 2000 shows a shift in a magnetic field (and mass!), the Enterprise begins a close orbit requiring constant vigilance. Meanwhile, Sulu abandons his post for a jaunt at the gym, believing himself to be a rapier-brandishing French cavalier. After mixing matter and antimatter at a colder than recommended temperature according to an untested intermix formula, the Enterprise is thrown into a time warp which causes the chronometer to run backward. This allows the Enterprise to escape the planet's breakup, returning it 71 hours into the past and, therefore, before any events. Key Highlights 1. The Importance of Self-Control – Emotion Is Not a Governance Strategy🖖 Illustrated by: Spock breaking down in tears after being infected, paralyzed by emotional conflict.Spock’s loss of composure reminds us that ethical leadership requires internal strength and consistency. Compliance starts with individuals having the discipline to adhere to values even under stress. 2. Accountability – There Are No Passengers on the Bridge🖖 Illustrated by: Kirk’s descent into paranoia and doubt, undermining his command authority.In any compliance crisis, leadership must model accountability, or the entire control structure may collapse. 3. Transparency – Hidden Failures Breed Organizational Chaos🖖 Illustrated by: The landing party’s mishandling of infection protocols.The contamination spreads due to a failure to report or recognize the risk. A culture of silence allows small mistakes to spiral into organizational failures. 4. Respect for Others – Ethics Are About Boundaries🖖 Illustrated by: Nurse Chapel’s emotional outburst to Spock and Sulu’s delusional antics on the bridge.Personal boundaries break down during the episode, resulting in wildly inappropriate behavior. Respect for coworkers and professional conduct is foundational. 5. Ethical Leadership – Who Leads When the Leaders Falter?🖖 Illustrated by: Riley seizing control of engineering and broadcasting Irish ballads across the ship.In the absence of strong leadership, bad actors or well-meaning fools will fill the vacuum. Riley’s mutiny-through-microphone demonstrates that ethical lapses at the top invite misrule from below. Final Starlog Reflections The Naked Time is a wild, unforgettable reminder that when compliance fails, chaos reigns—but also that every ethical failure is an opportunity to learn, rebuild, and recommit. It’s a cautionary tale wrapped in fencing sabers, teardrops, and space-time distortion, and it holds more relevance today than ever. Resources Excruciatingly Detailed Plot Summary by Eric W. Weisstein MissionLogPodcast.com Memory Alpha Learn more about your ad choices. Visit megaphone.fm/adchoices

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn’t your clinical skills, but how you’re managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he’s sharing what most dentists never figure out until it’s too late. The pressure to stay on schedule, the chaos of last-minute emergencies, the constant tension with staff… it’s not just part of the job. It’s a signal that something’s off. This episode is about the real reason burnout creeps in, even when things look fine on the surface — and the kind of mindset shift that can fix it without blowing up your whole practice. If the day-to-day feels heavier than it should, this is one worth hearing. Connect with Dr. Mark Email mark@dentalsimplified.com Website https://dentalsimplified.com/ ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/ Use ODYSSEY for a 10% courtesy ------------- *Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast!  **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt  

We’ve been having conversations with top leaders who tell us that with all of the uncertainty and volatility in the business environment, decision-making can feel like being in a bubble.  You may be aligned with your top leadership team and employees on decisions such as entering new markets, introducing new technology to streamline operations, andRead More The post Burst Decision-Making Bubbles To Ignite Transformational Growth appeared first on Business Advancement.

(0:00) Intro(1:09) About the podcast sponsor: The American College of Governance Counsel(1:56) Start of interview(2:39) Michal's origin story(5:05) Her start in journalism in Silicon Valley with Business 2.0. magazine and later at Fortune Magazine.(7:45) Her project Operation Firewall (audible original podcast involving cybersecurity)(11:40) The current state of tech, particularly AI, in Silicon Valley. "I tend to be cautiously optimistic"(14:59) On Mira Murati's Thinking Machine Labs founder control. *Michal's profile of Murati in Fortune (2023)(16:00) On AI companies' fiduciary duties "to humanity"(18:05) "For me, the jury is still out for OpenAI" *my reference to the episode with Tyler Shultz (E142)(21:27) Her take on Riyadh, based on a recent MPW Summit that they hosted for Fortune in Saudi Arabia. *Saudi 2030 Vision(29:10) On the her new podcast: What's Your Number? looking at the Israeli economy, but through a global lens.(33:38) On the politicization of the boardroom (and pushback to ESG and DEI).(38:05) Her profile of Bob Lee in Esquire "Sex, Drugs, and Murder in Tech Land" (Feb 2025)(42:33) The changing narrative of technology. "I think that creativity is missing"(44:03) Books that have greatly influenced her life:Hiroshima by John Hersey (1946)Old Testament(45:17) Her mentors:Adam Lushinsky Stephanie Mehta(46:23) Quotes that she thinks of often or lives her life by: "Your happiness in life is directly proportional to the number of tough conversations you're willing to have." (47:35) An unusual habit or an absurd thing that she loves.(48:46) The living person she most admires.Michal Lev-Ram is a Silicon Valley-based journalist who writes about the intersecting (and sometimes colliding) worlds of tech, culture, and politics. You can follow Evan on social media at:X: @evanepsteinLinkedIn: https://www.linkedin.com/in/epsteinevan/ Substack: https://evanepstein.substack.com/__To support this podcast you can join as a subscriber of the Boardroom Governance Newsletter at https://evanepstein.substack.com/__Music/Soundtrack (found via Free Music Archive): Seeing The Future by Dexter Britain is licensed under a Attribution-Noncommercial-Share Alike 3.0 United States License

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training What if scaling your agency wasn’t about adding clients—but building a community that fuels growth from within? During Covid lockdowns, today’s featured guest felt the need to turn his clients into a community, hosting events where they could get to know each other and build relationships. To this day, it remains one of the best changes he’s introduced at his agency. With a dedicated community, a focused niche, and a cap on the amount of clients the agency takes, he created a sense of exclusivity that turned his agency into a “category of one” business that continues to thrive. Join us as he unpacks how his agency journey began, how he accidentally ran into his exclusive niche, and the ways he found to turn clients into members. Oli Luke is the founder of Orange & Gray, a hearing healthcare marketing agency that’s not just thriving—it’s become a “category of one.” He shares how going ultra-niche, building a true community, and capping client growth actually led to bigger success. His story offers agency owners a powerful blueprint for growth by focusing less on volume and more on depth. In this episode, we’ll discuss: The power of creating scarcity. Choosing community over clients. Why client selection will save you headaches. Using AI to have a bigger impact with clients.  Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Creating Category Leadership with Your Agency Oli started in the marketing world as early as fifteen years old, running a “questionably illegal” business that relied on marketing savvy more than morals. That spirit of experimentation, however, continued to evolve into something far more focused and in 2017 he launched a niche agency focused solely on hearing healthcare. Like many agency owners, Oli knows the pain of being a generalist—serving anyone and everyone just to keep the lights on. But once he committed to a hyper-niche model, everything changed. “We help a very specific type of business,” he explained. “There’s only about 2,000 potential clients in the world for us. So we’re not looking for quantity—we’re looking for quality.” According to Oli, once you’re playing in such a specific arena, you’re playing against maybe three competitors, which helps you become very good at that sweet spot. By focusing on a tight, underserved market, Oli’s agency was able to create a “category of one” positioning. It wasn’t just another agency—they were the agency for hearing healthcare and that kind of positioning is gold. The Power of Capping Growth and Creating Scarcity Here’s something you don’t hear every day: Oli has no plans to scale his agency to the moon. In fact, he’s capping it at 100 clients. “We don’t want more. We want depth of relationship,” he said. This kind of intentional limitation creates natural scarcity and urgency and real, earned exclusivity. Prospects know there’s a limit, so they know if they leave coming back will mean paying significantly more. It’s a model Seth Godin once praised: deep focus, selective intake, and high trust. Oli’s clients know they’re one of the few, which raises the bar for everyone—team, clients, and prospects. Community Over Clients: How COVID Changed Everything Oli’s most unexpected move—and perhaps his most impactful—came during COVID when, like many agency owners, he had to rethink everything. Prior to that, he ran a very traditional agency, with one-to-one relationships with clients that mostly didn’t know each other. This all changed during COVID, when amid the shutdowns and uncertainty, Oli’s team started hosting weekly “campfire chats” to bring them together. That simple shift sparked a powerful transformation. “We almost pivoted from being just a marketing agency and to being a communications company,” he said. By bringing clients together, the bonds formed turned into something more powerful than any campaign. That organic community—born out of crisis—evolved into something deeper. Today, Oli’s agency doesn’t just have clients; they have members. And the community has only grown since the days of the campfire chats. For him, there’s nothing more powerful than getting people together, especially in this new AI era where human connection will become increasingly rarer and more important. There are monthly calls, print newsletters, annual events, and even an Austin Powers-themed meetup in London for their U.S. clients. The community is more than a retention tool—it’s a moat. Members feel like they’re part of something elite, something valuable. It’s not just about services; it’s about belonging. Why Client Selection Matters As established, if you’re running an agency and not building a community of your clients, you’re missing one of the biggest strategic advantages available today. Yet, it may lead to competition – some of those clients won’t want to be in the same room as their competitor. That’s why your client selection matters. You can’t afford to bring in clients who don’t align with your values, even when you’re in startup mode and tempted to say yes to everyone. Learning this will take some time, but it’ll always be worth it because, more than just executing for them, you’re making them part of something bigger—giving them access to relationships, tools, and strategies that help them grow. And that, right there, is what makes the difference. Finding a Niche... by Accident Like many agency owners, Oli didn’t start with a clear niche. In fact, his entrance into the hearing care industry in the U.S. was totally accidental—through a client speaking engagement in Houston. Back then, he had a small marketing company in the UK and a client who was doing work as a speaker in the US hearing care industry and invited him to one of his events. There, Oli shared some ideas with the audience. Just tips that seemed obvious to him in the marketing industry but were eye-opening to his listeners in the hearing care industry. He was asked to help some in that audience implement these ideas and, before he knew it, he had found a niche. When the Market Shifts, Community Wins It’s easy to panic when markets get weird. And let’s face it—we’re in a weird season right now. But the truth is, these “down” times are often where the biggest opportunities lie. Remember 2008? 2000? COVID? Each one of those eras had agency owners panicking—and also created massive opportunities for those willing to adapt. When your competitors pull back, you lean in. And it’s not just theory. Community-first strategies during downturns can redefine your agency. They create stickiness, loyalty, and value beyond deliverables. People remember who helped them weather the storm—and they stick around. This is especially true for agencies that have found their ideal niche and have therefore found a way to be of significantly more value than just the doing. These agencies are in a position to lead their clients through these changes and provided much needed leadership. The AI Evolution: Smaller Teams, Bigger Impact There’s a lot of noise about AI replacing agencies. But let’s get real: Agencies aren’t going away. They’re just changing. At the end of the day, agencies are the middle man between someone having a problem and arriving at the solution. People will still need help, they’ll just be able to do more with less people. What used to take 100 employees might now take 30—or even 10. The work doesn’t vanish—it evolves. It becomes smarter, faster, and more strategic. You still need strategy. You still need people making decisions. But with AI, your execution becomes more powerful. And your clients know this. They’re not oblivious. Bigger brands are already coming to agencies saying, “We want the same output with fewer people—powered by AI.” If you’re not ready to answer that call, you’ll get left behind. That’s why understanding AI—and being able to communicate your expertise in it—is going to be a game-changer. Supercharged Workflows with AI Agents One of the ways agencies should start leveraging AI is by creating their own internal AI agent using ChatGPT. For instance, you can use it to train that agent with: Case studies Client challenges CRM data Brand voice Once you do that, share it with your team so they can start using it to write a blog post, a LinkedIn update, or any kind of content—and it generates something better than most humans would. This is where the future’s headed. Not to replace humans—but to empower your team with incredible leverage. You’re not building a bot to do your job—you’re building a smarter team that gets more done. One More Tip: Start a Podcast Even with all his experience and success in choosing a niche, creating community, and using AI, Oli maintains that starting a weekly podcast was the best move he ever made for the business. It drove client attraction, retention, education, and brand recognition. And with AI, it’s never been easier to create high-quality content consistently. If you’re not creating content—especially in podcast form—it’s time to rethink your strategy. Want to Build an Exclusive, Scalable Agency That Clients Line Up For? Our Agency Blueprint helps you identify growth bottlenecks, build community-driven strategies, and position your agency as a category of one.

For conflict in vital relationships, don’t overlook the conversation that comes before the problem-solving conversation (part 4 of 4).Find episode transcript and links here. Subscribe to my monthly newsletter here.

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