Deflection, Cost & AHT are AI efficiency metrics. So how do you measure AI chatbot effectiveness? 👇In Part 4 of 4 of Rush to Resolution’s AI chatbot series, we explain the metrics that give you a healthy balance for a great customer experience.🔑 What you’ll learn:Why traditional metrics fail to capture AI chatbot successHow to implement and measure First-Contact Resolution RateWhy Customer Effort Score beats CSAT for modern supportHow Sentiment Score reveals your AI’s emotional impact💬 CX leaders: Struggling to scale your customer experience? Book a FREE 30-minute growth session to explore tailored strategies for your team.💪 Schedule your free growth session: https://rushtoresolution.com/contact/💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support on track. Have a great day and a productive week!-----------------Follow me:▶️  https://www.youtube.com/@RushtoResolution 📚  https://www.linkedin.com/company/rush-to-resolution/ 🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 🆇  https://x.com/brettrush 🦋  https://bsky.app/profile/brettrush.bsky.social/

In this episode of In the Money with Amber Kanwar, Amber sits down with Brent Joyce, Chief Investment Strategist and Managing Director at BMO Private Investment Counsel, who oversees $50 billion in assets. They unpack the recent market volatility, driven largely by tariffs, and explore what investors need to know in a rapidly shifting macro landscape.Brent explains why sharp market corrections—like a 10% drop—are not only normal but the “price of admission” for equity investors. He draws insightful comparisons between today’s environment and past crises, making the case that what we’re experiencing now has more in common with COVID than with the dot-com bubble or the 2008 financial crisis. Rather than calling it American exceptionalism, Brent argues that it’s global business success simply headquartered in the U.S., and why that distinction matters.He also makes a strong case for Canadian equities, pointing to their global reach, attractive valuations, and solid dividends—arguing that Canada may be one of the most overlooked markets right now. On the fixed income side, Brent breaks down why bonds are still an essential part of a balanced portfolio, and he points out why the European market is one to watch but not get too carried away. Ultimately, Brent urges a defensive but steady approach: stay invested, stay diversified, and don’t let the noise knock you off course. If you want clarity, strategy, and perspective on where the markets might go next, this episode delivers.Timestamps00:00 Show intro01:20 Amber welcomes Brent Joyce 02:20 How did Brent know the market would rebound? 03:30 Why this time is more like the covid crash than the dot-com bubble or GFC 07:00 Why Brent believes in global exceptionalism not American exceptionalism09:00 Why Brent is still bullish on the U.S. market10:50 Is a recession on the horizon?13:15 Break: Amber speaks to the CEO of Raymond James Canada about how the company is helping clients navigate volatility and change15:35 Brent’s inflation expectations17:30 Is the Fed behind the curve?18:30 How will the trade war impact the Canadian economy?19:50 Pro Picks33:30 ETF Minute: CI’s new Solana ETFSponsors​This episode is sponsored by BMO InvestorLine. Open a new BMO InvestorLine account, and you could receive up to $3,500 cash back. It’s a great way to jumpstart your investment plan.  Learn more at https://bmo.com/onlineinvesting?ecid=pr-2886232INV1-JNBMO16For over 25 years, Raymond James has been helping Canadians achieve their financial goals. Visit https://raymondjames.ca today to discover how you can live a life well planned.Pro Picks is brought to you by ATB Financial. With $62 billion in assets, ATB Financial is powering possibilities for more than 820,000 financial services clients in Alberta and beyond. Visit https://ATB.com/inthemoney for more information.ETF Minute is brought to you by CI Global Asset Management. Find out more about the new CI Galaxy Solana ETF here: https://funds.cifinancial.com/en/funds/alternative_investments/CIGalaxySolanaETF.html?currencySelector=1&seriesId=47440?cid=inthemoney_podcast_052025-en_CIGAMGalaxySolanaETF2025 = And learn more about CI’s digital assets here: https://www.cifinancial.com/ci-gam/ca/en/investment-solutions/cryptocurrency.html?cid=inthemoney_podcast_052025-en_CIGAMGalaxySolanaETF2025Linkshttps://inthemoneypod.com/ https://instagram.com/inthemoneypodhttps://facebook.com/profile.php?id=61569721774740 https://twitter.com/inthemoneypod https://tiktok.com/@inthemoneypodquestions@inthemoneypod.comDISCLAIMERS The information provided in this podcast is for informational purposes only and does not constitute financial, investment, or professional advice.The views expressed by the host and guests are their own and do not necessarily reflect the opinions of any organization or company. The host and guests may maintain positions in any securities discussed on the podcast. Always consult with a qualified financial advisor or professional before making any investment decisions.BMO DISCLAIMER Terms and conditions apply. BMO InvestorLine is a wholly owned subsidiary of Bank of Montreal. Member – Canadian Investor Protection Fund and Member of the Canadian Investment Regulatory Organization. The opinions and views expressed in this presentation are those of the presenter and not necessarily BMO InvestorLine Inc. This presentation is prepared as a general source of information and is not intended to provide legal, investment, accounting or tax advice, and should not be relied upon in that regard. If legal or investment advice or other professional assistance is needed, the services of a competent professional should be obtained. Any information contained in this presentation does not constitute and shall not be deemed to constitute advice, an offer to sell/purchase or as an invitation or solicitation to do so for any entity. The content of this presentation is based on sources believed to be reliable, but its accuracy cannot be guaranteed. BMO InvestorLine Inc. and its affiliates, sponsors and employees do not accept responsibility for the content and makes no representation as to the accuracy, completeness or reliability of the content and hereby disclaims any liability with regards to the same.In the Money delivers expert stock picks, market analysis, and timely investing insights. Hosted by business journalist Amber Kanwar, each episode features interviews with top portfolio managers and financial experts. Covering everything from ETFs and Canadian stocks to global investing trends, dividend strategies, and risk management, this show is made for DIY investors, stock market enthusiasts, and anyone looking to sharpen their financial strategy.Contact: questions@inthemoneypod.com#IntheMoney #Investing #StockMarket #CanadianInvesting #FinancialNews

Adaptive Selling is a sales framework that shifts away from traditional individual-focused sales roles and emphasizes a collaborative, team-based approach. "Adaptive Selling is an evolution in sales ideology, strategy, tactics, and tools, born out of necessity,"Success can be measured through metrics like team quota achievement, pipeline velocity, customer conversion rates, average deal size, team member retention, customer satisfaction scores, and revenue growth rate.Adaptive Selling is a fundamental shift in sales organizational operations. It requires commitment from leadership and buy-in from the entire team. By embracing a collaborative, data-driven, and adaptable approach, businesses can enhance sales effectiveness, team performance, and ultimately drive revenue growth.

Are you pouring energy into posts and reels but still not seeing results? Or wondering if you're missing the bigger picture when it comes to online marketing? In today’s episode of More Than Just Task Management, Anna and Jores break down the difference between social media marketing vs digital marketing, and help you figure out where to focus for sustainable growth. You’ll learn: The core difference between social media marketing and broader digital marketing strategies Why social media is just one piece of a much bigger digital puzzle How to choose the right strategy based on your business goals, industry, and bandwidth What most small businesses get wrong when they try to “do it all” online Action Step: Take a fresh look at your marketing efforts and clarify whether you're building a complete strategy or just chasing visibility on platforms that aren’t designed to convert. Want help with your business growth? Apply to work with us here: https://leficomp.com/thrive360 

Dreaming of a Disney vacation but overwhelmed by the endless options and planning details? Our conversation with travel expert Kateland Sibert unlocks the secrets to creating magical Disney memories without breaking the bank or losing your sanity.Kateland shares how budget-conscious travelers can experience Disney World starting around $1,000 per person while still enjoying the full magic. We explore the differences between value, moderate, and deluxe resorts, revealing how accommodations like Pop Century and Art of Animation offer premium perks like Skyliner access without the premium price tag. Ever wondered what makes that Disney bubble so special? This episode captures the intangible magic that keeps families coming back time after time.Timing is everything at Disney World. Learn why July and August might offer shorter wait times despite Florida heat, and how traveling during school sessions can transform your experience. Kateland's insider knowledge on dining options demystifies character experiences, dining plans, and those iconic Disney snacks everyone raves about. Plus, discover why Memory Maker photos are considered "non-negotiable" by seasoned Disney travelers.Beyond the parks, we venture into conversations about Disney Cruise Line, Universal Studios options, and how families can combine multiple Orlando experiences into one unforgettable vacation. Most surprisingly, we reveal why working with a travel agent like Kateland costs you absolutely nothing extra while potentially saving you hundreds through promotions, upgrades, and stress-free planning.Whether you're a Disney first-timer or looking to elevate your next visit, this episode delivers practical wisdom for creating those precious family memories that last a lifetime. Ready to transform your vacation planning from intimidating to inspiring? This conversation is your first step toward Disney magic. SHARECROPPERS COFFEE ON FACEBOOK https://www.facebook.com/profile.php?id=100072208428425 Music from #InAudio: https://www.youtube.com/watch?v=D5NgiN3KLb4

05/12/2025 - Chad Daugherty 2

In this episode, Gordon Sheppard interviews Dale Plett, the Business Development Manager at Unlimited Medical Clinic.They talk about the Executive Medical and how it can help help busy executives prioritize their health.Dale shares insights into the Unlimited Medical Clinic's approach, which combines occupational health with a focus on preventative medicine.The conversation covers the strategy behind the executive medical, the operational highlights, and the importance of a scoring system that provides executives with a clear understanding of their health status.The episode also emphasizes the need for leaders to take charge of their health to optimize their performance and well-being.Executive Wins - https://executivewins.comNewsletter - https://executivewins.com/newsletterExecutive Wins Workshop - https://executivewins.com/workshopsLinkedIn - https://www.linkedin.com/in/gordonsheppard/

Welcome to the All Things Circular Podcast, where we dive into the innovative world of circular economy solutions and sustainable business practices. In episode 13, we explore supply and demand solutions with April Wiley, Sr. Director of Global Business Development at DHL Supply Chain. April brings extensive experience in reverse logistics, aftermarket logistics, and circular supply chains, sharing insights on optimizing inventory, enhancing reverse supply chain visibility, and tackling obsolete inventory challenges with a world-class partner like DHL. Join us as we discuss how businesses can transform their supply chains into sustainable, efficient, and circular systems that drive environmental impact and economic value. Whether you're interested in creating circular programs, upscaling your reverse logistics, or exploring innovative resource recovery strategies, this episode offers valuable perspectives from a leader in the field.Visit our website to learn more: ⁠allthingscircular.com ⁠Connect with Rich: www.linkedin.com/in/rich-bulger-43b02112/Connect with Vic: www.linkedin.com/in/victoria-d-arcy-aa84b51/Connect with April: https://www.linkedin.com/in/april-wiley-4b01532/SUBSCRIBE AND FOLLOW ALONG! Our podcast focuses mostly on: Circular Economy, Sustainable Living, Sustainability, Eco-Friendly, Recycling, Zero Waste, Environmentalism, Green Economy, Climate Change, Business Sustainability, Waste Management, Renewable Resources, Eco-Innovation, Supply Chain, Business, Circularity, Environmental Impact, Life Cycle Assessment, Upcycling, Downcycling, Closed Loop System, Sustainable Practices, Resource Recovery, Circular Strategies, Podcast, Alternative Materials, Blog, RLA, Reverse Logistics, Liquidations, Closeouts, E-commerce, Product Sourcing, and more!

Richard Walsh and Scott Maderer explore success, goal setting, and leadership. Scott shares his journey to coaching and its impact on family dynamics. They discuss managing vs. leading, personal success, and the Cashflow Quadrant. The episode covers changing perceptions of busyness, focusing on high-value tasks, and managing unplanned work. They highlight prioritization, effective delegation, and problem-solving, stressing the importance of boundaries. Decision-making, including reversibility and impact, is discussed alongside the DISC personality assessment. Scott emphasizes adapting leadership styles to team personalities and the importance of self-awareness in strategic leadership.

Founded in 1927, the Club Management Association of America (CMAA) is the largest professional association for club management professionals. Its 6,800 members contribute to the success of more than 2,500 country, golf, athletic, city, faculty, military, town, and yacht clubs. Niagara University’s CMAA Student Chapter, which was established on March 30, 2006, will see a change in leadership next year. We recently had a chance to chat with Molly Passow, the out-going president of NU’s chapter, and Althea Simmons, who will now serve as president of the organization.