Inside Dentistry Support®

This episode of Inside Dentistry Support focuses on effective strategies for working in the Eligibility department at Dentistry Support. It emphasizes the importance of starting the day by digitally checking in with the team to ensure visibility in a fully virtual environment. The script then outlines essential tasks, such as checking in with assigned offices for updates, adhering to specific verification timelines, and following standard operating procedures documented in the office's Wiki pages. Best practices for verifying insurance benefits are discussed, highlighting the need for accuracy, clear communication, and proactive thinking to build trust with dental office clients. The episode concludes with a reminder that team members are not just completing tasks but are critical to the success of real dental practices, stressing the importance of human care, consistency, and reliability in their daily work.

Welcome to the fifth season of Inside Dentistry Support, where our focus is on authentic leadership, the kind that's evident in our daily actions and interactions. This episode lays the groundwork for what leadership means at Dentistry Support. We learn that real leaders support their teams with understanding, kindness, and a commitment to personal and collective growth. Leadership isn't about titles but about being reliable, taking initiative, and fostering a safe space for growth. This season will explore communication strategies, feedback culture, building trust, and more, aiming to inspire every team member to lead with consistency and purpose.

Welcome to season four of Inside Dentistry Support, our internal podcast aimed at fostering growth and excellence among our team. In this episode, we delve into the critical function of our phone support service, highlighting its significance as often the initial touchpoint for patients. Our phone support team operates as an extension of dental offices, handling calls with professionalism and empathy, ensuring a seamless patient experience. We emphasize that we are not a mere call center but a trusted partner deeply integrated into the operations of dental practices. This episode provides an overview of how we manage calls, use various dental software, and maintain a consistent, clear, and caring approach. It's a call to action for all team members, stressing the importance of being prepared, present, and part of the dental office's team, making a significant impact on patient satisfaction and office efficiency.

In this episode of Inside Dentistry Support, Sara Beth Herman, CEO of Dentistry Support, dives deep into the often-overshadowed difficulties and challenges faced in the dental support industry. Herman aims to shed light on the day-to-day struggles dental support professionals confront, offering a candid perspective on the often-underappreciated work that keeps dental practices running smoothly. This episode promises to reveal the less glamorous side of dental support, providing viewers with a more comprehensive understanding of the industry's complexities.