Michael chats with Dr. Michael Docktor, pediatric gastroenterologist, digital health innovator, and CEO of Dock Health. Together, they discuss how AI is reshaping the operational fabric of healthcare. Docktor unpacks common myths about AI’s role in clinical settings, explains how Dock powers the invisible but critical workflows between systems, and explores how human-led, AI-supported operations can reduce burnout, improve administrative processes like referrals, and unlock real ROI. He also shares why Dock isn’t just another EHR plugin or project tracker—it’s a productivity platform purpose-built for the complexity of care delivery.
Michael chats with Max Silber, Vice President of Mobility and IoT at MetTel. Together, they discuss the role of copper-based landlines in today’s daily hospital operations, transitioning those systems to digital alternatives, how MetTel is helping hospitals navigate those transitions, how hospitals can plan for modernization, and much more.
Michael chats with Zed Williamson, Founder and CEO of Physician Growth Accelerator. Together, they discuss constraints throttling a practice’s revenue or capacity, Zed’s neuroscience-based approach to patient acquisition and team alignment, the disconnect between what practices think they need and what they actually need, why traditional marketing tactics fall short for medical practices, and much more.
In the final episode of our series with MedCerts, Michael chats with Jennifer Kolb, Vice President of Partnerships and Workforce Development at MedCerts, and Lauren Morency, BSN, RN, CNOR, RN Director of Perioperative Services at Southern New Hampshire Medical Center. Together, they offer some background on SNHMC and Morency’s varied role; MedCerts’ mission and some of the organization’s new partners offerings; how the partnership between SNHMC and MedCerts came to be and how it helped to fill essential workforce gaps at SNHMC; and much more. This episode is sponsored by MedCerts. Visit partners.medcerts.com to learn more.
Michael chats with Elevsis Delgadillo, Senior Vice President of Customer Success at KeenStack. Together, they discuss KeenStack’s mission, how healthcare IT organizations support other organizations’ digital transformations, how to foster successful IT change initiatives, how KeenStack expertise in implementing ServiceNow’s AI-powered solutions enables digital transformation in healthcare, and much more.
Michael chats with Jay Volk, CEO of Weave Cloud Solutions. Together, they discuss how Weave is uniquely positioned to make an impact in the healthcare industry; how AI-powered Intelligent Document Processing (IDP) streamlines workflows and improves patient outcomes; what rise of AI means for the clinicians, administrative staff, and patients; and much more.
Michael chats with Dr. Colin Banas, Chief Medical Officer at DrFirst. Together, they discuss automating and modernizing prior authorization workflows to speed access to critical drugs; challenges and opportunities in how providers, payers, and pharmacies share medication data and orchestrate prescription workflows across different systems; and advances in AI that can make a real difference for clinicians in practical, measurable ways.
Michael chats with Dana Janssen, Chief Product Officer at MedCerts. Together, they discuss MedCerts new Professional Caregiver, Home Health Aide (HHA), and Certified Nursing Assistant (CNA) program offerings and the industry challenges that led to their development; how these programs can help hospitals and nursing facilities address staffing shortages and reduce turnover; what sets these MedCerts program offerings apart from other similar training options on the market; how employers can customize the programs with specialty courses to create more tailored, impactful training experiences; and much more. This episode is sponsored by MedCerts. Visit partners.medcerts.com to learn more.
Michael chats with Tom Liddell, CEO of Harmony Healthcare IT. Together, they discuss the impetus and development of ClearWay, Harmony’s new AI platform designed to streamline clinical abstraction and submission workflows; how ClearWay is making a huge impact in time-savings for clinicians and patients alike; how AI-driven automation in healthcare continues to evolve; and much more.
Michael chats with Dr. Jennifer Hledik, Chief Operating Officer at SomaTX Design Inc., and Dr. Tom Andriacchi, President and Chairman of SomaTX Design Inc. Together, they discuss the impetus for developing KneeMo®, a wearable, non-invasive, drug-free device designed to address knee pain and improve mobility. Jennifer and Tom dive into the technology behind KneeMo®, how it allows people dealing with chronic knee pain to remain active, the potential impact of KneeMo® moving forward, and much more. To learn more about KneeMo®, visit thekneemo.com.