UX Soup

Last year, Human Factors and Ergonomics professionals from Delft University of Technology published a paper arguing that their field was losing credibility and significance. Join Chris, Derek, and Lisa (our three human factors professionals) as we discuss this article and the profession as a whole. Is the paper correct? What are the dangers facing our profession? What can be done to make it more impactful?

Can it be? Yes! UX Soup has returned with the original gang! Join Chris, Lisa, and Derek as they return to the mic to talk about the UX of ChatGPT and other large language models (LLMs). They discuss applications, its impact on UX research, and for Condensed Soup share their silliest AI experiences, with a singalong at the end.

This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed their own roles as service designers.Practitioner StoriesYou can follow the team on twitter at @PractitionerSt1The Practitioner Stories Team Contact InfoAngela Orviz, twitter - @ArtmadilloSerena Nüsing, twitter - @SerenaNusingStéphanie Krus, twitter - @StephanieKrusVinishree Verma, twitter - @VinishreeeSend us your thoughts and comments or ask us anything by emailing us at

Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption.SA's Metaverse researchDavid MacQueen on LinkedInSend us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation Practice

In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favorite experience with in-air gestures.SA Research on gesturesSend us your thoughts and comments on in-air gestures or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation Practice

It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future. Chirag Upadhyay on LinkedInChirag's researchSend us your thoughts and comments on gaming UX or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation Practice

Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way.Dr. Gary Burnett on LinkedInArticle by Gary on NottopiaSend us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation Practice

Join Lisa, Diana, and Chris as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and what can we learn from this research effort in the future? In condensed soup, find out the teams' aspirations for their own avatars.Avatar-Mediated Communication in Social VR: An In-Depth Exploration of Older Adult Interaction in An Emerging Communication PlatformCHI 2021CHI 2022Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation Practice

Certain streaming services are in the news lately for being burning through huge amounts of cash in a model that may not be sustainable in the long-term. Some of the issues they are facing have UX at their core. In this episode Lisa, Chris and Diana discuss these issues and what can be done to improve the video streaming experience. In Condensed Soup, they talk about their favorite streaming experiences.Send us your thoughts on improving the user experience for streaming services, or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation Practice

Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcare setting.Dr. Ghatnekar on LinkedInLink to Dr. Ghatnekar's researchSA research on remote health and wellness monitoringSend us your thoughts on the user experience for healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation Practice