Rush to Resolution: Transforming Customer Experiences for Growing SaaS Startups

Deflection, Cost & AHT are AI efficiency metrics. So how do you measure AI chatbot effectiveness? 👇In Part 4 of 4 of Rush to Resolution’s AI chatbot series, we explain the metrics that give you a healthy balance for a great customer experience.🔑 What you’ll learn:Why traditional metrics fail to capture AI chatbot successHow to implement and measure First-Contact Resolution RateWhy Customer Effort Score beats CSAT for modern supportHow Sentiment Score reveals your AI’s emotional impact💬 CX leaders: Struggling to scale your customer experience? Book a FREE 30-minute growth session to explore tailored strategies for your team.💪 Schedule your free growth session: https://rushtoresolution.com/contact/💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support on track. Have a great day and a productive week!-----------------Follow me:▶️  https://www.youtube.com/@RushtoResolution 📚  https://www.linkedin.com/company/rush-to-resolution/ 🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 🆇  https://x.com/brettrush 🦋  https://bsky.app/profile/brettrush.bsky.social/

It’s no secret that delivering an exceptional customer experience requires intentionality and hard work. With all of the latest developments in AI for Customer Support, it’s challenging to keep up with what’s possible - or even know where to begin!I help early-stage and rapid-growth startups build a foundation for customer support with an AI-first approach. But notice I said foundation. AI isn’t just an add-on. It’s not something you can switch on and expect it to perform well. You have to rethink processes and documentation from the ground up. With over 18 years of experience developing best-in-class customer experiences for SaaS, e-commerce, media, and non-profit organizations, I’ve seen what works. My time at Adobe in Project Management during the AI boom fueled my passion to help companies just like yours stay ahead of this technological shift. I’m here to ensure you feel confident, set up for success, and ready to scale with AI integrated into your processes. -----------------Struggling with AI implementation? Click the link below to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.💪 Schedule your free strategy session: https://rushtoresolution.com/contact/ 💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!-----------------Follow me:▶️  https://www.youtube.com/@RushtoResolution 📚  https://www.linkedin.com/company/rush-to-resolution/ 🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 🆇  https://x.com/brettrush 🦋  https://bsky.app/profile/brettrush.bsky.social/ 

In this video, I address the pain point of declining AI chatbot performance and reveal why the 'set it and forget it' mentality is sabotaging your customer experience. Welcome to Part 3 of my 4-part series on implementing successful AI chatbots. I’ll walk you through a simple weekly training cycle that transforms underperforming AI into a customer satisfaction powerhouse no matter your platform. Learn how to review failures, update knowledge, and test changes effectively. Plus, discover how just 8 hours a week will save you days in escalations.-----------------Struggling with AI implementation? Click the link below to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.💪 Schedule your free strategy session: https://rushtoresolution.com/contact/ 💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!-----------------Follow me:▶️  https://www.youtube.com/@RushtoResolution 📚  https://www.linkedin.com/company/rush-to-resolution/ 🎧  https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 🆇  https://x.com/brettrush 🦋  https://bsky.app/profile/brettrush.bsky.social/

Is your AI chatbot failing your customers? I’m diving into the #1 reason your AI support is missing the mark: your knowledge foundation. If your chatbot is delivering wrong answers, sending customers in circles, or just not working, the problem isn’t the tech—it’s what you’re feeding it.In Part 2 of my 4-part series on Implementing Successful AI Chatbots on the Rush to Resolution podcast, I share 7 principles to rebuild your knowledge base for both self-serve support and AI-powered success. You’ll learn how to conduct a comprehensive knowledge audit, rewrite content for AI consumption, and structure info to match how customers actually ask questions.By the end, you’ll have a blueprint to turn your failing AI chatbot into a customer support asset. Plus, stick around for a 3-step framework and a roadmap to measurable results in one quarter.-----------------Struggling with AI implementation? Contact me to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.💪 Schedule your free strategy session: https://rushtoresolution.com/contact/💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!-----------------Follow me:▶️ https://www.youtube.com/@RushtoResolution 📚 https://www.linkedin.com/company/rush-to-resolution/ 🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 🆇 https://x.com/brettrush 🦋 https://bsky.app/profile/brettrush.bsky.social/

In this episode, I break down why AI chatbots are often fueling customer anger instead of providing solutions. If your company implemented AI support only to see frustrated customers, incorrect answers, and poor resolution rates, this is for you.What You'll Learn: The three biggest pain points driving customers away from AI support Why most AI chatbots fail (knowledge foundation issues, lack of maintenance, wrong metrics) My proven 3-step framework to transform your AI support from liability to assetThis is Part 1 of my 4-part series on Implementing successful AI chatbots. This series is going to give you the blueprints for addressing issues with failing AI chatbots and the three-part framework for turning your AI support from a liability into an asset.-----------------🔗 FREE Resources: Schedule a 30-minute strategy session to review your AI chatbot implementation: https://rushtoresolution.com/contact/Get weekly CX insights to your inbox: https://rushtoresolution.com/blog/-----------------Follow me:▶️ https://www.youtube.com/@RushtoResolution 📚 https://www.linkedin.com/company/rush-to-resolution/ 🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 🆇 https://x.com/brettrush 🦋 https://bsky.app/profile/brettrush.bsky.social/

Is the evolution of AI difficult to keep up with? Do you know what’s next for your customer’s journey?I have 5 AI predictions that will completely change Customer Service.There’s about to be a fundamental shift in how companies infuse AI throughout their products and processes. In this video, I discuss how AI is already making an impact for customer support and then I share the details you need to know about the top 5 AI predictions for CX.Visit the blog for 5 BONUS predictions:https://rushtoresolution.com/ai-predictions-that-will-change-customer-service/ Schedule a call to discuss your customer strategy:https://rushtoresolution.com/contact

I'm sharing all of my strategies about the essential skills you need on your Customer Support team. I wish someone had told me about 10 years ago that would’ve saved me so much time! At the end, I share the most critical first steps to take when you’re building a team, whether you’re an early-stage startup or a rapid-growth company.Which roles or skills do you need on your team?Like this video? Don't miss other content on the site:https://rushtoresolution.com/blog/My goal with this podcast is to give you a starting point for improving your customer experience. Subscribe so weekly ideas can be cultivated in just a few minutes.Rush To Resolution is a CX implementation and consulting company. Visit RushToResolution.com to see how we can help.

How do you predict customer support volume, reduce inbound conversations, and build a winning CX team? Hear how early-stage startups get ahead on their Customer Support strategy. In our first episode of the series “It Takes a Team”, we discuss the following: Understand how to organize your data to forecast support volume Develop a plan to reduce inbound conversations Hire in the right locations for your team I wish I had this guide when I was setting up previous teams.  How do you have your Forecasting Model set up? https://rushtoresolution.com/predicting-when-and-where-to-build-a-global-cx-team/  Rush to Resolution, LLC is a CX consulting and implementation company. Visit RushToResolution.com to learn about an AI-first customer support approach.

In today's fast-paced startup environment, efficiency and customer satisfaction are essential. Forward-thinking companies are adopting an AI-first approach, which benefits customers, support teams, and managers. This isn't about just adding on AI as an afterthought. It's about creating a complete system where AI tools work together to improve every step of the customer journey.

In Knowledge is Power, we explore introducing AI to customer support. This episode covers key areas for your first 30 days with an AI chatbot, building a company-wide knowledge base, and adapting to new support roles. Plus, discover new roles you may not have heard about and you might consider this year.Discover how AI can elevate your support team and transform customer experience.